Online dispute settlement and consumer dispute resolution
The European Commission offers an online dispute resolution platform which can be found here http://ec.europa.eu/consumers/odr
Jo Klein Architekten is neither willing nor obliged to participate in dispute settlement proceedings before consumer arbitration boards

Jochen Klein e.U., Lindower Str. 22, 13347 Berlin, telephone 030/40745125, e-mail: klein@jokleinarch.com. USt-IdNr. DE309338804